Q: Where are you located?
A: We are web based out Georgetown, Ontario, Canada, Postal Code L7G5X7.
Q: Do you have a store front?
A: At this time we don't have a store front.
Q: Is there a business phone #?
A: Being a very small operation we primarily deal through email but if you must speak to some email me at email@example.com and we'll return your calls.
Q: Are there sizing charts available for the apparel?
A: Yes, to see sizing charts for all of our apparel please click here.
Q: How come I can't select my size when buying clothing/apparel?
A: We're currently updating our site to include a sizing module to allow you to select your size right on the product page. For now, simply indicate what size you would like in the "description" field of the checkout process.
Q: Can I exchange an apparel item for a different size?
A: Yes. We will exchange an unworn item for a different size. Custom items cannot be exchanged (custom embroidered names, etc.). The customer is responsible for any additional shipping charges incurred with an exchange.
Q: Can I return an item for a refund?
A: Yes, you can return new, unworn or unopened items for a refund within 30 days of purchase. Please see below on the procedure for returning an item. If a product has been installed and has damage (for instance handlebars with clamp marks) we will not refund or exchange it. When returning items please make sure items are well packaged, any items that are damaged on the way back to us due to improper packaging will not be refunded as we will not be able to sell it again. You cannot return custom or special order items such as oil tanks, fenders, magnetos and frames so make sure to ask any fitment / application questions before ordering! For returns you are credited back your purchase amount (not including your shipping) to your credit card or paypal depending on how you paid.
Q: How do I return or exchange an item?
A: To return or exchange an order you MUST first contact us at firstname.lastname@example.org and get a RMA (Return Merchandise Authorization) number which needs to be written visibly on the outside of the package. Any packages coming back to us without a proper RMA number on the outside of the package will be refused and returned to sender. ***Please make sure to email us for the RMA number as we need this in writing for our records, it cannot be done over the phone
Q: How and when does Bullit Custom Cycles Inc. ship?
A: Orders ship out Monday - Friday, and typically ship out the same day, not including weekends. Orders near or after 4pm Eastern will typically ship the next day, even if you order 2nd day air etc. If you need it by a specific date and are unsure of what service to choose feel free to email us and we will be glad to help out. Some custom order items such as hardtails, oil tanks and fenders ship separately once completed, please refer to the listings for those items for current lead times. We offer Canada Post and UPS services for domestic shipments and the website will offer you all available services and costs based off of your order (weight and dimension) as well as your address.
Q: Do you ship Internationally?
A: We ship world-wide.
Q: What types of payment does Bullit Custom Cycles Inc. accept?
A:Bullit Custom Cycles Inc. is set up to take payment through PayPal. You don't need to sign up for a PayPal account to check out, you can just enter your card info and address and it will process it like normal.
Q: Is Bullitcustomcycles.com a secure site?
A: Yes! We have a secure 128-bit encrypted checkout to ensure your personal data is protected. We have never had a single problem with any security issues.
Q: Do you ever run out of Stock?
A: We often run out of stock on items we carry for several reasons. We can guarantee that if it is out of stock it is on order! You can ask but with many items we have no ETA on the parts it just depends on when the parts get manufactured and sent out! Many of the cool parts we carry are made in small one man shops who can not keep up with large volume orders or are imported from overseas from the UK, Sweden, Japan, Taiwan, etc. If you see an item you want, buy it, or tomorrow they may be gone! If you can see an item, and it does not have a large out of stock icon on the page, and you can add it to your shopping cart, it is in stock! Keep in mind leaving items in your shopping cart does not put them on hold, only a completed order does that, so leaving items in your shopping cart does not do anything unless it is paid for! If the item has several variations (for example, velocity stacks for several different model carbs) but the option you want is not in the drop down menu, that means we are currently out of that variation! As soon as parts come back in stock we update the website immediately.
Q: What about special order parts?
A lot of the items we offer for sale are special order parts and are manufactured after the sale is completed. These items will take longer to be shipped as they are being made to the customers specific dimensions. Please read the product information.